Help Center

Nihom is a daily-life companion app for foreign residents, students, and workers in Japan. It offers AI-assisted residence-status and administrative-procedure information, shop and service listings, a community for sharing tips, and a personal To-Do tracker for handling your own paperwork.

No. Nihom is an information and self-help tool. We do not prepare or submit documents on your behalf. Under Japan's Administrative Scriveners Act (Articles 1-2 and 19), paid preparation and filing of documents to public offices is restricted to licensed gyoseishoshi (administrative scriveners) and lawyers. If you need someone to handle your paperwork, please consult a local gyoseishoshi office.

No. Nihom provides general information only, not legal opinions or case-specific advice. AI-generated answers are for reference. For final decisions, please consult a licensed gyoseishoshi or lawyer.

Nihom is currently in invite-only closed beta. Some features are still being refined, and data, features, and pricing may change without prior notice. Please review our Terms of Service before using the app.

Open the app, tap "Sign in", and choose email, Google, or Apple. During closed beta, you may need to enter an invitation code.

Go to "My Page" → "Profile" and pick your residence status (e.g., Student, Engineer / Specialist in Humanities / International Services, Specified Skilled Worker) along with its expiry date. Relevant procedures and reminders will then be personalised for you.

From a procedure guide, tap "Add to To-Do" and the required documents, deadlines, and steps will be added to your personal list. You then check them off at your own pace.

Tap the "♡" icon on any shop's detail page to save it. You'll find all saved shops in "My Page".

Tap "Forgot password?" on the sign-in screen and enter your registered email — we'll send you a reset link. If you signed in with Google or Apple, please manage your password through that provider.

For common procedures such as period-of-stay renewal, change of status, and permanent residency, we provide checklists of required documents and notes on how to fill out the forms. These templates are to help you complete forms yourself — Nihom does not prepare or submit forms on your behalf.

AI answers are generated from public information published by the Immigration Services Agency and local governments, but they may not reflect the latest practice or your specific circumstances. They are not legal advice. Always confirm with the official sources and consult a licensed professional for final decisions.

All residence-status approvals are at the discretion of the Immigration Services Agency. Nihom makes no guarantee regarding the outcome of any application.

Basic shop info is compiled from public social media posts and user contributions. Hours and prices change, so please confirm directly with the shop before visiting.

Shops whose owners have partnered with Nihom and manage their own account display a partner badge. Partner shops can post coupons and official announcements directly in the app.

Open the "Community" tab and tap the "+" button at the bottom-right. You can include text and images, and tag related shops or procedures. Please review the community guidelines in our Terms of Service before posting.

Tap the "⋯" menu on the top-right of any post and choose "Report". Our team reviews each report and, when needed, hides the content or restricts the account involved.

Account info (email, name, language preference), usage info (AI chats, To-Dos, favorites, community posts), and technical info (device type, IP address, crash reports). For full details, see our Privacy Policy.

No. The identity documents you upload and your individual chat content are not used to train our AI models. We also send requests to providers such as OpenAI and Anthropic with training-on-data explicitly disabled.

You can delete your account from "Settings" → "Delete Account" inside the app, or by email. See our Account Deletion guide for the full procedure and scope.

Requests under Japan's Act on the Protection of Personal Information (APPI) for disclosure, correction, or suspension of use can be sent from your registered email to [email protected]. We will respond after verifying your identity.